Peace of mind for your company network with our comprehensive support packages.

Is your network slow, email crashing, network drives disconnected, business critical programs unavailable..sound familiar? Then now may be a good time to change your IT support provider.

These problems always occur when you need to meet a customers deadline and you can guarantee that the only person in the company who can help with these problems is unavailable. That's why RW Communications Network Support can meet your requirements by offering a fix and prevent service to ensure the availability of your network resources.

Use our online Network Support Calculator to see how much you are unknowingly spending on IT issues and see how we can save you money.

IT Support Services and Benefits

Fix and Prevent

Our dedicated support team offer a fix and prevent service ensuring the stability of your network. Our proactive approach prevents the majority of system critical errors from ever occurring.

Get More Done Every Day

Release your staffs time from trying to troubleshoot and fix IT problems and your time from managing IT issues.

Desktop Support Online

Our unique approach to desktop support allows an MCP qualified engineer to remotely administrate you PC and fix your IT issues. Even remote staff or a travelling sales team can benefit instantly by having support access to their laptop from anywhere in the world, bypassing over 99% of all firewalls ensuring complete support worldwide.

Online Support Database

Our custom built support database ensures you are fully aware of all IT issues as well as the engineer taking care of your current problem. You will benefit from historical reports and full HTML emails that are automatically sent every time a new support job is raised or amended.

Fix and Prevent

Fix

In the event of a local or server problem our dedicated support team are on hand to take your call and investigate your IT issue. Every engineer is trained to MCP standards or above and specialise in all Microsoft operating systems. You can also raise or view your support issues 24 hours on our custom built website. Our premium support level includes out of hours support for system critical errors, giving you 24/7 cover.

Prevent

Each network has a dedicated engineer who ensures the stability of your infrastructure by carrying out specific monthly network checks. These checks include monitoring of event logs, disc space, services, network patches, backups and critical service packs. Your report is emailed every month detailing the checks carried out and any changes made.

As a Microsoft Certified Partner you are assured a wealth of knowledge and technical know-how at your fingertips.

Why choose RW?

• Dedicated support team
• Remote desktop administration, worldwide
• Access to Microsoft's system critical support team to solve urgent issues
• 24/7 cover available
• Custom built online support database
• Proactive network support services built around fix and prevent

For support that will exceed your expectations and an unrivalled service level call or email our sales team for further details:

Tel: 0845 688 6888
Email: sales@rwcommunications.co.uk